Flight ProblemsURGENT
What to Do If Your Flight Is Cancelled
A cancelled flight is not the end of your trip. Here is the order of actions that gets you rebooked fastest.
Read Rescue Guide7 min
Mission Directory
Travel Rescue Guides for Flight and Baggage Problems
Find the guide that matches your problem: cancelled or delayed flights, missed connections, lost baggage, missing documents, hotels and airport transport.
Flight Problems
Cancellations, delays, missed connections and schedule changes.
Flight ProblemsACTIVE
What to Do If Your Flight Is Delayed
Delays grow in small pieces. Learn how to read the real situation early and protect your connection, your night and your money.
Read Rescue Guide6 min
Flight ProblemsURGENT
What to Do If You Miss Your Connecting Flight
Missing a connection feels like a disaster in the jet bridge. In practice it follows a predictable process, and speed matters.
Read Rescue Guide7 min
Flight Problems
How to Find an Alternative Flight After a Disruption
When your original flight is gone, the fastest route home is often not the obvious one. Here is how to search properly.
Read Rescue Guide6 min
Flight Problems
What to Do During a Long Airport Delay
Six hours in a terminal is manageable if you organise the time instead of waiting through it.
Read Rescue Guide6 min
Flight Problems
What to Do If an Airline Changes Your Flight
Schedule changes arrive quietly by email, sometimes months ahead. You usually have more options than the email suggests.
Read Rescue Guide6 min
Baggage Problems
Lost, delayed, damaged and missing bags, plus how to claim.
Baggage ProblemsURGENT
What to Do If Your Luggage Is Lost
Most missing bags are found. What matters is filing correctly in the first hour and keeping the reference alive.
Read Rescue Guide7 min
Baggage ProblemsACTIVE
What to Do If Your Luggage Is Delayed
A delayed bag usually arrives on the next flight. Here is how to get it delivered and what you can spend meanwhile.
Read Rescue Guide6 min
Baggage Problems
What to Do If Your Baggage Arrives Damaged
Cracked shells, torn wheels and missing contents are all claimable, but only if you report it quickly and photograph properly.
Read Rescue Guide6 min
Baggage Problems
What to Do If Your Bag Is Missing After a Flight
The carousel stops and your bag is not there. Before you assume the worst, check the four places bags usually end up.
Read Rescue Guide5 min
Airport Problems
Being stranded, long waits and finding your way around a terminal.
Airport ProblemsURGENT
What to Do If You Are Stuck at the Airport
No flight tonight, no hotel yet, nowhere obvious to go. A stranded night is survivable with the right plan.
Read Rescue Guide7 min
Airport Problems
How to Handle a Long Airport Wait
Whether it is a planned early arrival or an unexpected gap, a long wait can be organised into something tolerable.
Read Rescue Guide5 min
Airport Problems
What to Do If You Need Help Finding Your Way Around an Airport
Large airports are small cities. Knowing how they are organised makes even an unfamiliar terminal manageable.
Read Rescue Guide5 min
Document Problems
Lost passports and missing travel paperwork.
Document ProblemsURGENT
What to Do If You Lose Your Passport Abroad
Losing a passport in another country is stressful but well handled by consulates. There is a defined route back.
Read Rescue Guide8 min
Document Problems
What to Do If Your Travel Documents Are Missing
Boarding pass, visa, vaccination record or booking confirmation gone missing? Most of it can be recovered quickly.
Read Rescue Guide6 min
Accommodation Problems
Hotels during disruptions and reservations that fall through.
Accommodation ProblemsACTIVE
What to Do If You Need a Hotel Because of a Flight Disruption
Finding a room during a disruption is a race. Knowing when the airline pays, and how to book fast, decides your night.
Read Rescue Guide6 min
Accommodation Problems
What to Do If Your Airport Hotel Reservation Falls Through
Overbooked, closed, or a reservation that does not exist. Hotels have obligations too, and there are quick alternatives.
Read Rescue Guide5 min
Transport Problems
Getting away from an airport at difficult hours.
Transport ProblemsURGENT
What to Do If You Need Emergency Airport Transportation
Last train gone, no taxis, a terminal that is closing. Here is how to get moving safely at an awkward hour.
Read Rescue Guide6 min
Mission Support
Not sure which guide fits your situation?
Start with the airport problem checklist. It tells you what your actual problem is and who can fix it, in about five minutes.