1. No payments are taken on this site
Air Mission Assist does not sell products, subscriptions, memberships or services. Every guide, checklist and page is free to read, no account is required, and there is no payment form anywhere on this website.
Because we never take money from readers, there are no charges to refund and no bookings with us to cancel.
2. If you were charged by someone claiming to be us
If you have been asked to pay for access to our guides, or you see a charge on a statement referencing this site, that transaction did not come from us. Contact your bank or card issuer to dispute it, and tell us through the contact page so we can investigate the misuse of our name.
3. Refunds for flights, hotels and transport
Refunds for travel services are handled by whoever sold you the service, not by us. That is normally your airline, your online travel agency, your hotel or booking platform, your car rental company, or your insurer.
- Cancelled or heavily rescheduled flights: request a refund or rebooking from the airline that operated or sold the ticket.
- Bookings made through an agency or platform: the refund must be requested from that agency, even if the airline cancelled.
- Accommodation: refer to the cancellation terms shown at the time of booking and contact the property or platform.
- Costs caused by a disruption, such as meals or a hotel night: check your airline's care obligations first, then your travel insurance.
4. How to give yourself the best chance
Keep the original booking confirmation, the cancellation or delay notice, every receipt, and a note of the dates, times and names involved. Submit requests in writing through the provider's official channel and keep the reference number.
Our flight and baggage guides explain exactly what to collect and in what order, which is usually the difference between a refund that is paid and one that stalls.
5. What we cannot do
We cannot issue refunds on behalf of airlines or agencies, we cannot escalate your case, and we cannot contact a provider for you. If a guide implies otherwise, it is a mistake and we would like to know so we can correct it.
6. Future paid services
If we ever introduce a paid service, this page will be replaced with a complete refund and cancellation policy for that service, including the cancellation window and the process for requesting a refund, before any payment can be taken.