Flight ProblemsURGENT
What to Do If Your Flight Is Cancelled
A cancelled flight is not the end of your trip. Here is the order of actions that gets you rebooked fastest.
Read Rescue Guide7 min
Travel disruption support
Your flight fell apart. Here is exactly what to do next.
Air Mission Assist publishes calm, practical rescue guides for the worst moments of travel: cancellations, missed connections, lost bags, lost passports and nights spent in a terminal. No jargon, no false promises, just the next correct step.
- Guides
- 36
- Problem types
- 6
- Cost
- Free
How it works
From mission problem to mission complete
- Step 1Mission Problem
Identify what actually went wrong
Flight, baggage, documents, accommodation or transport. Naming the problem correctly decides who can fix it.
- Step 2Mission Active
Follow the steps in order
Each guide is sequenced so the time critical action comes first and the paperwork comes later.
- Step 3Mission Resolved
Secure tonight and the trip
A confirmed onward booking, somewhere to sleep, then money, evidence and claims.
- Step 4Mission Complete
Recover what you are owed
Receipts, references and timelines collected in the moment turn into a successful claim later.
Problem categories
Six kinds of trouble, one method
Flight Problems
Cancellations, delays, missed connections and schedule changes.
Baggage Problems
Lost, delayed, damaged and missing bags, plus how to claim.
Airport Problems
Being stranded, long waits and finding your way around a terminal.
Document Problems
Lost passports and missing travel paperwork.
Accommodation Problems
Hotels during disruptions and reservations that fall through.
Transport Problems
Getting away from an airport at difficult hours.
Most used guides
Start here
Flight ProblemsURGENT
What to Do If You Miss Your Connecting Flight
Missing a connection feels like a disaster in the jet bridge. In practice it follows a predictable process, and speed matters.
Read Rescue Guide7 min
Baggage ProblemsURGENT
What to Do If Your Luggage Is Lost
Most missing bags are found. What matters is filing correctly in the first hour and keeping the reference alive.
Read Rescue Guide7 min
Document ProblemsURGENT
What to Do If You Lose Your Passport Abroad
Losing a passport in another country is stressful but well handled by consulates. There is a defined route back.
Read Rescue Guide8 min
Airport & Layover
Where to Sleep During an Overnight Layover
Terminal bench, sleep pod, transit hotel or a room in town. Each option suits a different length of night.
Read Rescue Guide7 min
Travel ToolsACTIVE
Emergency Travel Checklist
One list to work through when a trip goes wrong, plus what to prepare before you leave so the list is quicker to use.
Read Rescue Guide6 min
Traveller reviews
People who had a bad day
Warsaw
Flight Problem
My evening flight was cancelled and I honestly had no idea what to ask for. The cancellation guide told me to rebook first and argue later, which is exactly what worked. I was on another airline three hours later.
Manchester
Missed Connection
Two separate tickets, missed connection, panic. Reading that I should head for the transfer desk instead of leaving the secure area saved me at least an hour. Small detail, big difference.
Lisbon
Baggage
My suitcase stayed in Frankfurt. I filed the report before leaving the airport because of this site, and the bag arrived at my hotel two days later. The list of things I could claim back was very useful.
Mission Support
When travel doesn't go as planned, we're here to help.
Work through a rescue guide for your situation, or contact Air Mission Assist if you are not sure where to start.