Traveller Reviews of Our Rescue Guides

Warsaw

My evening flight was cancelled and I honestly had no idea what to ask for. The cancellation guide told me to rebook first and argue later, which is exactly what worked. I was on another airline three hours later.

Manchester

Two separate tickets, missed connection, panic. Reading that I should head for the transfer desk instead of leaving the secure area saved me at least an hour. Small detail, big difference.

Lisbon

My suitcase stayed in Frankfurt. I filed the report before leaving the airport because of this site, and the bag arrived at my hotel two days later. The list of things I could claim back was very useful.

Istanbul

Spent nine hours in a terminal I had never been to. The guide about long waits is practical, not fluffy. Storage lockers, quiet zones, where to charge. That is what you actually need at 2am.

Milan

Passport gone somewhere between a train and a hostel. The step order here matched exactly what the consulate asked me for, so I had everything ready at the appointment. Got an emergency document the same day.

Chicago

I always wondered if leaving the airport on a long layover was a bad idea. The timeline method, counting backwards from boarding, is the thing I now use every time.

Casablanca

Airline moved my flight by eleven hours and just sent an accept button. I asked for a different flight instead, using the wording from this guide, and they moved me for free.

Bucharest

Damaged suitcase, and I nearly left the airport without reporting it. Photographing everything at the carousel is advice I would have skipped otherwise. Claim was accepted in nine days.

Prague

Stuck overnight after a storm. Reserved a refundable room while still in the queue, like the guide says. Everything near the airport was sold out twenty minutes later.

Toronto

Very calm, very clear. I liked that it tells you what airlines usually do rather than promising things. Made the conversation at the desk much easier for me.

Berlin

The terminal transfer article is accurate. Landside transfer with security again took me almost an hour, roughly what the guide predicted, so I was not surprised or late.

Dublin

I used the documents checklist before a trip with two transit countries and found out I needed an authorisation nobody had mentioned. That alone was worth the read.